Postage Information
At ShroomSpores, we take great care to ensure your order is packaged discreetly, shipped securely, and arrives in a timely manner. Below, you’ll find all the details about our shipping process, estimated delivery times, and policies to give you peace of mind when shopping with us.
Shipping Options
We offer multiple shipping options to suit your needs. Whether you prefer a budget-friendly service or require faster delivery, you’ll find an option that works for you:
Royal Mail Tracked 48 – £3.50
Tracking info provided via SMS and email. Delivered 2-3 working days after dispatch.
Royal Mail Tracked 24 – £4.50
Tracking info provided via SMS and email. Delivered 1-2 working days after dispatch.
Royal Mail Special Delivery – £10
Tracking info provided via SMS and email. Delivery by 1pm next working day after dispatch. Parcles must be signed for.
You can choose your preferred shipping option at checkout.
Discreet Packaging
We understand the importance of privacy. All orders are packaged discreetly, with no external labels or branding that would indicate the contents. Rest assured, your order will arrive in plain, secure packaging to ensure confidentiality.
Shipping Times
We aim to dispatch all orders within 1-2 business days of receiving payment. Delivery times will vary based on your location and the shipping method you select:
- Domestic Shipping (UK): 2-5 business days (depending on the service chosen).
- International Shipping: 7-21 business days (may vary by country and customs processes).
Please note that these are estimated delivery times and can vary depending on factors outside our control, such as postal delays or customs clearance.
Customs and International Shipping
For international orders, it is the buyer’s responsibility to ensure that our products are legal to import into their country. We cannot be held liable for parcels seized by customs due to local regulations. Please check your country’s import laws before placing an order.
Lost or Delayed Parcels
If your parcel hasn’t arrived within the expected timeframe, don’t panic! Most delays are temporary and caused by factors such as postal backlogs or customs processing. If your parcel appears lost or delayed, please contact us at sales@shroomspores.co.uk
For tracked shipping, we recommend checking your tracking number for updates before reaching out.
Returns and Refunds
Due to the nature of our products, we cannot accept returns on opened items. However, if there is an issue with your order, such as receiving the wrong product or a damaged item, please get in touch within 7 days of delivery. We’ll do our best to resolve the issue quickly and fairly.
Contact Us
If you have any questions about shipping, or need assistance with your order, feel free to reach out to our friendly customer support team. You can contact us via email at sales@shroomspores.co.uk. We’re here to help!
Thank you for choosing ShroomSpores. We’re committed to providing a smooth, stress-free shopping experience so you can focus on what matters most: exploring the fascinating world of spores!